Refund policy
30-Day Return Policy
We accept return requests within 30 days after your order has been delivered.
To be eligible for a return, your item must be unused, unworn, and in the same condition in which you received it, with its original packaging where applicable. Proof of purchase is required.
How to Request a Return
Before returning any item, please contact us at support@velouranight.com.
Do not send products back without prior authorization. Once your return request has been approved, we will provide the appropriate return instructions and return address.
Unauthorized returns may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible at support@velouranight.com so we can review the issue and provide an appropriate solution.
Non-Returnable Items
For hygiene and safety reasons, used personal-care products and items that have been worn or used may not be eligible for return.
Customized or personalized products, hazardous materials, flammable liquids, gases, and gift cards cannot be returned.
If you're unsure whether your item is eligible for return, please contact us at support@velouranight.com before sending it back.
Exchanges
The fastest way to receive a different item is to return the original item first. Once the return is approved, you may place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is delivered to the European Union, you may have the right to cancel or return your order within 14 days of receiving it, subject to applicable consumer protection laws.
Returned items must be unused, unworn, and in their original condition and packaging, where applicable.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Please allow up to 10 business days for an approved refund to be processed. If more than 15 business days have passed after your refund was approved, please contact us at support@velouranight.com.