Shipping policy

SHIPPING POLICY

Processing Time

Orders are typically processed within 1–3 business days.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Time

Estimated delivery time is generally 7–15 business days after processing.

Delivery times are estimates and may vary depending on destination, carrier availability, customs processing, holidays, weather conditions, or other circumstances outside our control.

Shipping Rates

Shipping rates are calculated and displayed at checkout.

For U.S. orders, standard shipping is currently $6.99.

Orders of $49 or more qualify for free standard shipping within the United States.

Tracking

Tracking information will be provided once your order has shipped, when tracking is available from the carrier.

Please allow some time for tracking information to become active after shipment.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Veloura is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.

Delivery Delays

Shipping delays may occur due to carrier delays, customs processing, holidays, weather, local delivery disruptions, or other circumstances beyond our reasonable control.

If your order appears to be significantly delayed, please contact us and we will assist you in checking the shipment status.

Customs, Duties and Taxes

For international orders, customs duties, import taxes, or other fees may apply depending on the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Contact

For shipping questions, please contact:

support@velouranight.com