Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Veloura. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to Veloura.
Veloura operates this website and online store at velouranight.com, including all related information, content, features, tools, products, and services offered through the website (collectively, the “Services”).
Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.
These Terms of Service (“Terms”) govern your access to and use of our website and Services, including purchases made through our online store.
By visiting our website, using our Services, or purchasing from us, you agree to be bound by these Terms and by our Privacy Policy, Return & Refund Policy, and Shipping Policy.
If you do not agree to these Terms, please do not use our website or Services.
SECTION 1 — ELIGIBILITY AND ACCOUNT USE
By using our Services, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have given permission for any minor dependents under your supervision to use the Services.
You agree to provide accurate, current, and complete information when placing an order or creating an account.
You are responsible for maintaining the confidentiality and security of your account information and for all activity that occurs under your account.
You may not use our products or Services for any unlawful or unauthorized purpose.
SECTION 2 — PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to describe and display our products as accurately as possible.
However, product colors and appearance may vary slightly depending on your screen, device settings, lighting conditions, or natural variations in materials.
Certain handmade or natural products, including singing bowls and similar handcrafted items, may have minor variations in texture, finish, tone, dimensions, weight, or appearance. These variations are part of the individual character of handcrafted products and are not necessarily considered defects.
Product images are intended to represent the product accurately. Lifestyle photography, backgrounds, lighting, and presentation may be used for illustrative purposes.
We reserve the right to modify product descriptions, availability, prices, specifications, or discontinue products at any time without prior notice.
All products are subject to availability.
SECTION 3 — ORDERS
Placing an order constitutes an offer to purchase products from Veloura.
We reserve the right to accept, reject, limit, or cancel an order when reasonably necessary, including in cases involving:
• suspected fraud or unauthorized transactions;
• incorrect pricing or product information;
• inventory errors;
• payment authorization problems;
• shipping restrictions; or
• unusually large or suspicious orders.
An order is considered accepted after payment has been successfully processed and we issue an order confirmation.
If we cancel an order after payment has been received, any amount paid for the cancelled order will be refunded to the original payment method.
Please review your order information carefully before completing checkout.
If you need to request an order change or cancellation, contact us as soon as possible at:
support@velouranight.com
Once an order has entered processing or has been shipped, cancellation or modification might no longer be possible.
SECTION 4 — PRICES AND PAYMENT
All prices displayed on velouranight.com are listed in the currency shown at checkout.
Prices may change without notice.
The price charged will be the price displayed at the time your order is submitted, subject to correction of obvious pricing errors.
Applicable shipping charges, taxes, duties, or other charges will be displayed or calculated where applicable during checkout.
Payment must be successfully authorized before an order is processed.
Available payment methods are displayed during checkout and may vary depending on the customer's location, payment provider, or other circumstances.
You represent that you are authorized to use the payment method submitted for your purchase and that the billing information you provide is accurate.
SECTION 5 — SHIPPING AND DELIVERY
Orders are normally processed within 1–3 business days.
Estimated delivery time is generally 7–15 business days after processing, unless a different estimate is shown at checkout or on the relevant product page.
Delivery times are estimates and are not guaranteed.
Delivery may be affected by circumstances beyond our reasonable control, including:
• carrier delays;
• customs processing;
• weather;
• holidays;
• incorrect or incomplete delivery information;
• local delivery disruptions; or
• other logistical events.
Customers are responsible for providing a complete and accurate shipping address.
We are not responsible for delays or delivery problems caused by incorrect information supplied by the customer.
Shipping rates and any available free-shipping thresholds are displayed at checkout.
For additional information, please refer to our Shipping Policy.
SECTION 6 — RETURNS AND REFUNDS
Eligible products may be returned within 30 days after receiving the order, subject to the conditions stated in our Return & Refund Policy.
To qualify for a return, the product generally must be unused, unworn where applicable, in its original condition, and returned with its original packaging and any included accessories.
Certain products may be excluded from return for hygiene, safety, personalization, or other reasons permitted by applicable law.
Before returning any product, please contact:
support@velouranight.com
Do not send products back without first receiving return instructions from us.
Approved refunds will generally be issued to the original payment method after the returned product has been received and inspected.
Financial institutions and payment providers may require additional processing time before a refund appears in your account.
Nothing in these Terms limits any mandatory consumer rights that apply under applicable law.
SECTION 7 — PRODUCT USE AND WELLNESS DISCLAIMER
Some Veloura products are intended to support relaxation, comfort, mindfulness, sleep routines, aromatherapy, meditation, or general wellness.
Our products and website content are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Information provided through our website is for general informational and lifestyle purposes only and should not be considered medical or professional healthcare advice.
Individual experiences may vary.
Always follow product instructions and discontinue use if irritation, discomfort, or an adverse reaction occurs.
For products containing essential oils, fragrance ingredients, candles, or similar materials, customers should follow all applicable safety instructions.
Candles should never be left burning unattended.
Keep candles, essential oils, small accessories, and other potentially hazardous items away from children and pets as appropriate.
SECTION 8 — INTELLECTUAL PROPERTY
All content made available through velouranight.com, including but not limited to:
• the Veloura name;
• branding;
• logos;
• product names;
• written content;
• graphics;
• photographs;
• videos;
• product layouts;
• website design; and
• other original materials
is owned by Veloura, licensed to Veloura, or used with permission, and is protected by applicable intellectual property laws.
You may use the website and its content solely for personal, non-commercial purposes.
You may not reproduce, copy, distribute, modify, republish, sell, exploit, or create derivative works from our content without prior written permission.
SECTION 9 — THIRD-PARTY SERVICES AND LINKS
Our Services may include links to or integrations with third-party services, including payment processors, shipping providers, analytics services, social platforms, and Shopify.
Third-party services are governed by their own terms and privacy policies.
We are not responsible for the content, policies, availability, security, or practices of independent third-party websites or services.
Your use of third-party services is at your own discretion and risk.
SECTION 10 — SHOPIFY
Our online store is hosted and powered by Shopify.
Shopify provides the ecommerce infrastructure that allows Veloura to offer products and Services online.
Purchases made through our store are transactions between you and Veloura unless otherwise specifically stated.
Shopify is not the seller of Veloura products and is not responsible for the products sold by Veloura.
Certain personal information may be processed by Shopify as necessary to provide ecommerce and related services.
For more information about how personal information is handled, please review our Privacy Policy.
SECTION 11 — CUSTOMER INFORMATION AND PRIVACY
Your submission of personal information through the store is governed by our Privacy Policy.
We collect and process information as reasonably necessary to operate the store, fulfill orders, process payments, provide customer support, prevent fraud, and comply with applicable legal obligations.
For privacy-related questions, contact:
support@velouranight.com
SECTION 12 — REVIEWS, FEEDBACK, AND SUBMISSIONS
If you voluntarily submit a product review, suggestion, photograph, comment, feedback, or other content to us, you confirm that you have the right to provide that content.
You must not submit content that:
• violates another person's intellectual property rights;
• contains unlawful, abusive, defamatory, threatening, or obscene material;
• contains malicious software or harmful code;
• contains false or misleading information; or
• violates applicable law.
Where permitted by law, you grant Veloura permission to use feedback or reviews you voluntarily submit for reasonable business purposes, including displaying customer reviews or improving our Services.
We are not obligated to publish or retain any submission.
SECTION 13 — ERRORS AND INACCURACIES
From time to time, information on our website may contain typographical errors, inaccuracies, or omissions relating to:
• product descriptions;
• pricing;
• promotions;
• shipping charges;
• delivery estimates;
• availability; or
• other store information.
We reserve the right to correct errors, update information, or cancel affected orders when reasonably necessary.
If an order is cancelled because of an error after payment has been processed, the relevant amount will be refunded.
SECTION 14 — PROHIBITED USES
You may not use our website or Services:
• for unlawful or fraudulent purposes;
• to violate applicable laws or regulations;
• to infringe intellectual property rights;
• to transmit malware, viruses, or malicious code;
• to interfere with the security or operation of the website;
• to collect personal information about others without authorization;
• to impersonate another person or entity;
• to submit intentionally false or misleading information;
• to engage in abusive, threatening, discriminatory, or harmful conduct; or
• to attempt unauthorized access to our systems or accounts.
We may restrict or terminate access to the Services where we reasonably believe these Terms have been violated.
SECTION 15 — DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, the Services and website are provided on an “as available” basis.
We do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.
We do not guarantee that all information displayed on the website will always be free of minor errors or omissions.
Nothing in this section excludes warranties, guarantees, or consumer rights that cannot legally be excluded.
SECTION 16 — LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Veloura will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of our website, Services, or products.
This may include loss of profits, revenue, data, or other intangible losses.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
SECTION 17 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold Veloura harmless from claims, liabilities, damages, losses, and reasonable costs resulting from your unlawful use of the Services, your violation of these Terms, or your violation of the rights of another person.
SECTION 18 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.
The remaining provisions will remain valid and enforceable.
SECTION 19 — TERMINATION
These Terms remain effective unless terminated by either you or us.
You may stop using the Services at any time.
We may restrict or terminate access to our Services where reasonably necessary because of fraud, abuse, unlawful activity, security concerns, or violation of these Terms.
Any provisions that by their nature should survive termination will remain in effect.
SECTION 20 — GOVERNING LAW
These Terms and any disputes arising from your use of the Services will be governed by applicable laws and regulations.
Nothing in these Terms deprives consumers of mandatory rights or protections provided by the laws applicable to them.
SECTION 21 — CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes in our Services, business practices, legal requirements, or operational policies.
The latest version will be posted on this page with the updated effective date.
Your continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.
SECTION 22 — CONTACT INFORMATION
Questions about these Terms or your order can be sent to:
Veloura
Website: velouranight.com
Email: support@velouranight.com
Customer support inquiries are handled primarily by email.